Refund policy

Last updated: September 18, 2026

At OG Motto, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible to return it in accordance with the terms below.

RETURN WINDOW

You may request a return within 7 days of the date your order was delivered.

To be eligible for a return, the product must be in the same condition in which you received it. Regular products may be opened for inspection, but they must remain unused, undamaged, and complete, with the original packaging, accessories, manuals, tags, and other included items, where applicable.

Products that have been used, damaged after delivery, modified, assembled or altered in a way that affects their resale condition may not be eligible for return.

HOW TO REQUEST A RETURN

To request a return, please contact us within the applicable return period at:

Email: hello@ogmotto.com
Phone: 7780524174

Please provide your order number and explain the reason for the return.

For damaged, defective, incorrect, or incomplete products, we may ask you to provide photographs or videos showing the issue.

Do not send a product back before receiving return instructions from us.

RETURN SHIPPING

For eligible returns approved under this policy, OG Motto will provide free return shipping, including eligible change-of-mind returns.

We will provide the applicable return instructions after your return request has been approved.

CHANGE-OF-MIND RETURNS

For regular, non-personalized products, you may request a return within 7 days of delivery even if you have simply changed your mind, provided the product meets all return eligibility requirements.

The product must remain unused and in its original condition, with the original packaging and included accessories or components.

PERSONALIZED AND CUSTOMIZED PRODUCTS

Personalized or customized products, including custom car photo frames and other products made specifically according to your requirements, are not eligible for return due to change of mind.

However, personalized or customized products may be eligible for a replacement, refund, or other appropriate resolution if:

The product arrives damaged.
The product is defective.
The product is materially different from what you ordered.
The personalization was made incorrectly by OG Motto.
An important component or part is missing.

Any such issue should be reported within 24 hours of delivery.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, incorrect, or is missing an important part or component, please contact us within 24 hours of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs or video of the packaging where applicable.

Please retain the original product and packaging until we have reviewed your claim and provided further instructions.

After reviewing the issue, we may offer a replacement, refund, repair, or another appropriate resolution depending on the circumstances and availability.

ITEMS NOT ELIGIBLE FOR RETURN

Returns may not be accepted where:

The return is requested after the 7-day return period.
The product has been used or damaged after delivery.
The product is returned without its original packaging or important included components, where applicable.
The product has been modified, altered, or assembled in a way that affects its condition.
The product is personalized or customized and the return is requested only because of a change of mind.
The issue is caused by misuse, improper handling, accident, neglect, or normal wear and tear.

These restrictions do not limit any rights or remedies that cannot legally be excluded under applicable law.

SALE AND DISCOUNTED PRODUCTS

Products purchased during a sale, promotion, or using a discount are eligible for the same 7-day return policy, provided all applicable return conditions are met.

Personalized or customized sale products remain subject to the restrictions applicable to personalized or customized products.

EXCHANGES

We currently do not offer direct exchanges.

If you want a different product, you may return the eligible product in accordance with this policy and place a new order for the product you want.

CANCELLATION

Regular Products

Regular orders may be cancelled at any time before shipment.

Once an order has been shipped, it cannot be cancelled and must be handled through the applicable return process.

Personalized or Customized Products

Personalized or customized orders may be cancelled before production begins.

Once production has started, the order cannot be cancelled due to change of mind.

If the personalized product is damaged, defective, incorrectly made by OG Motto, or materially different from what you ordered, please contact us within 24 hours of delivery.

REFUNDS

Once your return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed to the original payment method.

We aim to process approved refunds within 7 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

FAILED OR UNDELIVERED ORDERS

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or other circumstances attributable to the customer, additional arrangements may be required before the order can be reshipped.

Any applicable reshipping or other charges, where permitted, will be communicated to you before proceeding.