Shipping policy

Last updated: September 18, 2026

At OG Motto, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

SHIPPING DESTINATION

We currently ship orders within India only.

At this time, we do not offer international shipping.

SHIPPING CHARGES

Shipping is added on all orders within India.

There are additional standard shipping charges added at checkout.

ORDER PROCESSING

Orders are processed after successful order placement and payment confirmation.

Regular products are generally processed for shipment within a reasonable timeframe after payment confirmation.

Personalized and customized products may require additional processing time because they are prepared according to your requirements.

If an order requires additional processing time, we may communicate the expected timeline through the contact information provided with the order.

DELIVERY TIME

Our estimated delivery time is generally:

3–7 business days from the date the order is shipped.

Delivery estimates are provided for guidance and are not guaranteed.

Some locations, including remote or difficult-to-service areas, may require additional delivery time.

ORDER TRACKING

Where tracking information is available, we may provide the tracking details after your order has been shipped.

You can use the tracking information provided to check the status of your shipment through the applicable courier or logistics provider.

Tracking availability may vary depending on the shipping service used.

DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Strikes or transportation disruptions

  • Remote or difficult-to-service locations

  • Incorrect or incomplete delivery information

  • Technical or operational issues

  • High order volumes

  • Other circumstances beyond our reasonable control

Delivery estimates are therefore not guaranteed.

We will make reasonable efforts to assist you in case of a delivery delay.

DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address and contact information when placing your order.

Please carefully review your address before completing your purchase.

OG Motto will not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete, or outdated information provided by the customer.

If an order needs to be reshipped because of an incorrect or incomplete address or another issue attributable to the customer, additional arrangements may be required before reshipment.

FAILED DELIVERY

If a courier is unable to deliver your order because the recipient is unavailable, the address is incorrect or incomplete, delivery is refused, or for another reason attributable to the customer, the courier may attempt redelivery or return the package to the sender.

If the package is returned to us, please contact us so that we can determine the available options for delivery.

Any additional reshipping charges, where applicable and permitted, will be communicated to you before reshipment.

DAMAGED PACKAGES

Please inspect your package as soon as it is delivered.

If your package appears visibly damaged, please take photographs or video of the package and its condition before opening it, where possible.

If the product inside is damaged, defective, incorrect, or missing an important part or component, please contact us within 24 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs or video of the packaging where applicable

Please retain the original packaging and product until we have reviewed the issue and provided further instructions.

For eligible cases, we may offer a replacement, refund, repair, or another appropriate resolution depending on the circumstances and product availability.

PERSONALIZED AND CUSTOMIZED PRODUCTS

Personalized and customized products may require additional processing time because they are made according to customer-provided requirements.

The estimated delivery timeframe for such products may therefore be longer than the standard delivery timeframe.

Any specific processing or delivery timeline communicated on the product page or during the ordering process will apply to that product.

Personalized and customized products are also subject to the cancellation and return conditions stated in our Return & Refund Policy.

MULTIPLE PRODUCTS IN ONE ORDER

If your order contains multiple products, the products may be shipped together or separately depending on product availability, supplier location, fulfilment arrangements, or logistics requirements.

If products are shipped separately, you may receive separate tracking information where available.

ORDER CHANGES

Please contact us as soon as possible if you need to correct your delivery address or other order information.

We will make reasonable efforts to accommodate changes before the order is shipped.

Once an order has been shipped, we may not be able to make changes to the delivery address or other shipping information.

CONTACT US

If you have any questions about shipping or the status of your order, please contact us:

A 206 Vasavi Square Apartments
Vennela Gadda, Near Suchitra X Road
Telangana 500067, India

Email: hello@ogmotto.com
Phone: 7780524174